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Shipping Guide
1) How long it will take to ship from your company after my order confirmation?We Ship products out usually within 3 days after your order confirm.
2) What couriers/shipment methods do you use?
We usually ship by DHL, UPS, Fedex, EMS, HongKong Post, China post. It depends on your option when you order.
3) How and When can I get tracking NO.?
SpeMall.com will send you tracking No. to your email within 12 hours after the products shipped
4) : What is the tracking website?
The tracking websites are mainly as follows:
HongKong post: http://www.hongkongpost.com
EMS: http://www.ems.com.cn/english-main.jsp
DHL: www.dhl.com
UPS: www.ups.com
TNT: www.tnt.com
5): Why My tracking number is not working?
After Package has been shipped from SpeMall.com, it will usually take 1-3 business days to process by Post, Please wait a little more time and try again later.
6) Can you estimate the delivery time to my destination?
By DHL, UPS or FedEx, it usually takes 3-5 working days to most of countries among the world, and EMS takes 5-7 working days. Hongkong post or China post takes 10-15 working days.
Free Shipping Terms:
1, Shipping Method and destination countries
For free shipping, we post your packages mostly by HK post or China Post, the estimated time is 8-20 days, and it reach all the countries and regions in the world.
2, The limitation of free shipping
For single product with weight more than 2 kgs, it can not be shipped by air mail(free shipping), as air mail only ships each package below 2 kgs. But if you place many items, and each item’s weight is under 2kgs, no matter the total weight, you can still choose free shipping, and we will split your order into several parcels.
3, Tracking
For registered air mail, it can be tracked on website; the tracking website is as follows:
China Post:http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
HK Post: http://app3.hongkongpost.com/CGI/mt/c_enquiry.jsp
